Party City Reviews

Party City has an overall rating of 4.8 based on 38 reviews. Customer feedback on Party City is mixed: Party City reviewers highlight positive aspects like wide selection of party supplies, competitive pricing, convenient online shopping, and fast shipping, which strongly appeal to party planners, parents organizing events, and individuals celebrating special occasions. However, Party City is often criticized for its inconsistent product quality, limited customer service responsiveness, occasional stock issues, and higher prices on some items.

4.8/5.0

38 reviews

5 Stars

22

4 Stars

3

3 Stars

1

2 Stars

0

1 Star

0

All Party City Reviews (38)
RachelDemma
June 01, 2026
"I got some balloons from Party City for..."
I got some balloons from Party City for my kid’s birthday and they was better than I expected. The colors looked really nice and they stay full for way longer than I thought they would. A few of them are still floating around days later. I’m happy with how they turn out.
Bethany_debonis86
May 31, 2026
"The stock online was actually accurate"
I checked Party City’s website before heading out because I needed balloons and plates at the last minute. It said my local store had everything in stock, so I figured I’d take the chance.
I got there and everything I had looked up was actually on the shelves. No wasted trip, no annoying surprise, just grabbed what I needed and left
David.stebbins
May 19, 2026
"Showed up way quicker than expected"
I was surprised by how fast it got here. My order arrived in just two days, which is way quicker than what I’ve gotten from some other places lately. Definitely a nice change compared to competitors that make you wait a week or more...
John_scott83
May 09, 2026
"Surprisingly decent costume, for once"
I picked up a Halloween costume from Party City, it was better than I expected. The fabric didn’t have that terrible plastic-y feel you sometimes get with costumes, which was a nice surprise. The sizing was actually accurate too, amazingly enough. My kid wore it the whole night, ran around nonstop, and nothing ripped or fell apart, so I guess credit where it’s due, I’m happy with it
DARRAH
May 01, 2026
"The box showed up in great shape..."
The box showed up in great shape, and everything was packed well. Nothing was crushed, torn, or messy, and the stuff inside looked clean too. I did feel a little ignored when I had a question about the order and didn’t really get much back, but as far as the packaging and delivery goes, I don’t have any complaints.
PEAKE
April 29, 2026
"Simple site that gets the job done"
I had a easy time using the Party City website. The menus were laid out in a way that made sense, so I didn’t have to click around forever to find balloons and party plates. The search worked well too, even with normal phrases like “blue birthday,” which is how most people shop. Checkout was straightforward, and I never felt lost or confused. Overall, it’s a nice, practical website that makes party shopping easier.
meghanjackson9254
April 15, 2026
"I found a coupon for balloons and it..."
I found a coupon for balloons and it actually worked at checkout. The whole process was easy, and I saved a few bucks, so I’m happy with it
william_Lampe82
April 07, 2026
"Easy refund, no hassle"
I ended up returning a few party decorations I didn’t use, like extra balloons, unused table covers, some streamers, and a couple little centerpiece things. I was expecting it to be annoying, like printing labels, answering a bunch of questions, waiting forever, or getting bounced between people, but it was way easier than that.

The refund came through quicker than I thought, and the customer service person was actually nice and normal about it. No weird back-and-forth, no long emails, no making me explain the same thing five times, no “please wait 7 to 10 business days” drama. I’d definitely order from Party City again
ZIEGLER
March 31, 2026
"Tons of party themes to choose from"
I went to Party City looking for stuff for my daughter’s birthday and didn’t expect there to be so many theme options. I found matching decorations, plates, balloons, and a bunch of cute extras, which made planning way less stressful. They had plenty of choices for kids and adults too, so I’ll probably go back for future parties. That said, with how much I ended up buying, I definitely wouldn’t mind a coupon or little discount next time
ClarissaOhlson_75
March 24, 2026
"They fixed my order issue really quickly..."
Had a little issue with my order, but they got it sorted out fast... really appreciate the quick help!
David.schellhase
March 22, 2026
"I think everything was right?"
I opened the box and, as far as I can tell, it had exactly what I ordered. Nothing seemed missing or wrong, so I guess it all worked out.
RobertFowler_83
March 18, 2026
"I ordered balloons and a few table..."
I ordered balloons and a few table decorations for my daughter’s birthday, the delivery date mattered a lot because I cut it close. For what I needed, it ended up being a good value since everything arrived in time and saved me from running around last minute.
The package showed up on the exact day they said it would, and the box looked fine overall. One pack of napkins was a little bent, but it wasn’t anything worth stressing over, especially for party supplies.

I’m giving 4 stars because the tracking didn’t really update for a day or two, which made me a little nervous. Still, the order arrived when it was supposed to, and I’d be fine ordering from them again.
Anne_robinson85
March 14, 2026
"Pretty good balloon fill-up overall"
I picked up the balloons and they were ready to go, which was nice because I was already thinking about ten other party things at the same time. Most of them held up fine, though one did start deflating faster than the others. Not a huge deal, but worth mentioning. Overall, it got the job done.
EdnaOconnell
March 10, 2026
"Pretty good deals... honestly, I’m impressed"
I grabbed some balloons, plates, and a few decorations from Party City, and the prices were actually fair. I was expecting to spend way more, especially since I was shopping last minute and didn’t feel like driving all over town. The quality wasn’t anything fancy, but hey, it worked and looked cute enough for the party. At first I was like, “Okay, this is just basic party stuff,” but then I saw how many options they had for the price and suddenly I was all in. I’d definitely use them again for birthdays.
Solomon_alsina00
March 06, 2026
"Pretty much no wait"
I barely had to wait. The line moved really fast and everything was super easy. No hassle at all.
BriannaUrquhart
March 01, 2026
"Custom banner came out perfect"
I ordered a personalized banner for my son’s party, and it turned out exactly how I wanted. The name, colors, and date were all spot on, just like I entered them. I was lowkey worried there might be a typo or something, but nope, it looked awesome. It showed up on time too, so I’m super happy with it.
MarthaPoindexter_08
March 01, 2026
"I found what I needed pretty..."
I found what I needed quickly, and checkout took maybe a minute. My coupon went through without any trouble, and I got the confirmation email and receipt right away. No issues at all.
bruce1999
February 27, 2026
"Found the party stuff, but felt a little misled"
I stopped in last minute for party supplies and they did have everything I needed, which was a relief. I just felt a bit misled because I expected more options based on what I’d seen beforehand, but at least I was able to get it all done.
RobinBrinker_44
February 16, 2026
"Really clean store"
Like I said, the store was really clean and easy to get around. The floors looked nice, the shelves weren’t all messy, and I was able to find what I needed quick. Like I said, just a really clean and simple shopping experience.
james_Clark94
February 06, 2026
"Good Quality Party Supplies"
I was really happy with these party supplies. Everything looked nice and held up great, especially compared to some cheaper sets I’ve bought in the past that fell apart quickly. For the price, the quality was better than I expected, and I’d definitely buy them again

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Party City Q&A

Hi yes i need to track my order id ship: 20791078 i order since 10/1/2018 my email: mayasaa@adma,ae 00971501254445

How easy is it to get a hold of customer service at partycity?

purplekoala260
April 15, 2020

“Once you finally do get through and talk to a customer service rep they are very short with their answer is not cooperative and if they don't like what you are asking. They hang up on you”

If my order never came can i get a full refund

Are there other similar companies to partycity that are less expensive or better?

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